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1) What is your cancellation policy?
Cancellation policy requires that you must give your massage therapist 12 hours notice prior to appointment time to either cancel or reschedule without penalty. A $35 penalty fee will be applied to your credit card held on file; unless you prepaid your massage in full then you will lose the entire prepay for that session.
2) Do you require a credit card to make an appointment?
Yes I do require all appointments to be held with a credit card for cancellation policy purposes, even if you purchased for your massages in advance. If you do not have a credit card to put on file, then you must pay in advance a holding fee of $35 which will be saved in your customer file in the event that your do not comply with the cancelation policy. The fee must be paid in the form of contactless payments such as Venmo , ZELLE, Apple Pay PayPal, or Cash APP. There are no exceptions around this policy.
3) Do you offer couples massages?
Unfortunately at this time I am currently unable to provide any couples massages due to the fact that I am a sole proprietor practice. I do however provide back to back massages for couples.
4) Do you offer Massages for Spa Parties?
As a sole proprietor, I do not have the accommodations to provide any spa day event at my current establishment. I am however, more than happy to offer massages for groups up to 6 clients for either a 45 min. or 60 min. session for each guest, whether it is for a spa day, a small birthday, or bridal party or just a small get together at the client or host's home. Please make sure you plan this ahead of time in order to guarantee a reservation for your day. A small deposit may be required to hold your date.
5) Do you offer any other special services besides massage?
Emerald's Massage Wellness is a sole proprietor professional business that strictly provides nothing but massage therapy and sculpting maintenance for clients. Any solicit or inappropriate services requested is unacceptable and will result in immediate termination of business with the client. NO EXCEPTIONS!!!
6) What forms of payments do you accept?
Emerald's Massage Wellness currently accepts Cash, Checks, credit card payments as well as Contactless payments such as PayPal, CashAPP, Zelle, Venmo, Apple Pay as well as AfterPay.
Emerald's Massage Wellness
2322 Butano Dr #214 Sacramento, Ca 95825
Copyright © 2023 Emerald's Massage Wellness / Emerald's Mobile Massage Wellness All Rights Reserved.
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